Hotel Secret Shopper Services,
Experienced hotel Secret Shoppers,
Wow Guest Experience,
The Best Hotel Secret Shopper Company
The Best Mystery Shopper Company for Hotels
Hotel Secret Shopping
Ultimate Quality Assurance Secret Shopper audit program
The Best Hotel Secret Shopper Company | HOST Inc.
HOST Hotel Services specialists will work closely with your management team to custom design the ultimate Quality Assurance Secret Shopper audit program for your company. We provide continuous database maintenance, updates, and analysis support.
Virtually all hotel services available to guests across all departments
Condition and Cleanliness of all guest-contact areas including lobbies, food & beverage outlets, banquets & meeting rooms, guestroom, corridors, stairwells, fitness center, spa, interior public and exterior guest contact areas
Food and beverage services in all outlets including daily breakfast, lunch, dinner, and In-Room Dining
Lounge service, including integration of special Integrity Testing techniques designed to measure associate honesty
All Point-of Contact personal and telephone interaction encounters with hotel representatives
Seizing the moment to create a WOW guest experience during the stay
We maintain it
Micro, period-to-period statistical analysis
Personalized service and 24-hour support
Expeditious report turnaround time
Objective, factual, and detailed reporting
Affordable pricing, flexible billing and payment options
Dow Hotel Company “We have been working with Charlie Tona and his staff at Hospitality Optimal Service Testing Inc. (HOST) since 1999. During this time, HOST has been performing the annual mystery audits at all of our hotels.
Their level of professionalism and the accuracy outlined in their audits has assisted our management teams in the improvement of our guest service delivery. All facets of the stay from the guest’s perspective are observed from physical, cleanliness, and quality level as well as employee interaction.
We, at The Dow Hotel Company, highly recommend HOST to other companies. Their level of personalized service has been exceptional and we can depend on their niche expertise year after year. “
Robert A. Levy | Senior Vice President-Asset Development Dow Hotel Company 16400 Southcenter Parkway | Suite 405 | Seattle, Washington 98188 (206) 575-3600 firstname.lastname@example.org | www.dowhotelco.com
Retired, Former Sr. Vice President of Operations for Westin Hotels & Resorts
“Over the last 16 years of managing and/or supervising major hotel properties, I have worked closely with Charles Tona and the team members of HOST to improve our hotels’ service levels, assist in mid level management training, and help us to identify our opportunities toward quality consistency and individual staff performance.
The HOST Quality Assurance programs were tailored to each individual property, they were extremely detailed, and they were exclusively designed to assist the management team to quickly make improvements. Subsequent; audits not only established improvements from the benchmark, but they also identified additional opportunities for improvement. Every single QA has resulted in overall property GSI improvements.
The 'Full Circle Service" Guest Services Seminar that HOST developed for and conducted at the Westin Hilton Head was instrumental in our achieving dramatic improvements in both guest service levels and interdepartmental cooperation and communication. The program received "raves" from both the line and management staff!!!
Charles Tona and his team at HOST truly become "Valuable Partners in Improvement" with all the GM and Management teams at my hotels.”
Kim Chappell | Former, Currently Retired, Sr. Vice President Operations