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Virtually all hotel services available to guests across all departments
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Condition and Cleanliness of all guest-contact areas including lobbies, food & beverage outlets, banquets & meeting rooms, guestroom, corridors, stairwells, fitness center, spa, interior public and exterior guest contact areas
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Food and beverage services in all outlets including daily breakfast, lunch, dinner, and In-Room Dining
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Lounge service, including integration of special Integrity Testing techniques designed to measure associate honesty
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All Point-of Contact personal and telephone interaction encounters with hotel representatives
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Seizing the moment to create a WOW guest experience during the stay
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Custom database
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We maintain it
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Micro, period-to-period statistical analysis
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Personalized service and 24-hour support
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Expeditious report turnaround time
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Objective, factual, and detailed reporting
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Affordable pricing, flexible billing and payment options
Additional Operations measurement audit options include:
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Comprehensive back-of-house areas
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Housekeeping logs, storage, safety, and procedures
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Kitchen facilities including culinary logs, coolers, freezers, food storage, food preparation areas and equipment, dishwashing equipment, staff hygiene, etc
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Engineering & Security
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Exterior Facilities
HOST WILL KEEP YOU PREPARED
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Conducting Brand Standards Compliance Audits for most major hotel chains ensuring your hotel is at peak compliance in time for your annual corporate audit
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Preparing our prominent clientele for prominent 3rd party rating services including, Forbes, AAA, and on-line inspections
HOST has earned a fine reputation as the "Go To" company to help recover from unsatisfactory performance and on-line social media reviews
HOST will keep your hotel in the proactive mode because we have extensive experience with proven success by:
HOTEL SECRET SHOPPER SERVICES
presented by
HOSPITALITY OPTIMAL SERVICE TESTING Inc.
The Only Mystery and Secret Shopper Company Exclusively for Hotels, Resorts & Casinos since 1994
presented by
HOSPITALITY OPTIMAL SERVICE TESTING Inc.
The Only Mystery and Secret Shopper Company Exclusively for Hotels, Resorts & Casinos since 1994
HOTEL SECRET AND MYSTERY SHOPPER SERVICES
INDEED. You're Exactly Where You Should Be!
This is our industry. This is where we exist. Hotel Secret Shopping is what we do.
This is our industry. This is where we exist. Hotel Secret Shopping is what we do.
The Best Hotel Secret Shopper Company | The Best Mystery Shopper Company for Hotels
While on-site, our experienced hotel Secret Shoppers will engage, evaluate, and measure compliance with all aspects of their hotel experience including:
Dow Hotel Company
“We have been working with Charlie Tona and his staff at Hospitality Optimal Service Testing Inc. (HOST) since 1999. During this time, HOST has been performing the annual mystery audits at all of our hotels.
Their level of professionalism and the accuracy outlined in their audits has assisted our management teams in the improvement of our guest service delivery. All facets of the stay from the guest’s perspective are observed from physical, cleanliness, and quality level as well as employee interaction.
We, at The Dow Hotel Company, highly recommend HOST to other companies. Their level of personalized service has been exceptional and we can depend on their niche expertise year after year. “
Robert A. Levy | Senior Vice President-Asset Development
Dow Hotel Company
16400 Southcenter Parkway | Suite 405 | Seattle, Washington 98188
(206) 575-3600
rl@dowhotelco.com | www.dowhotelco.com
“We have been working with Charlie Tona and his staff at Hospitality Optimal Service Testing Inc. (HOST) since 1999. During this time, HOST has been performing the annual mystery audits at all of our hotels.
Their level of professionalism and the accuracy outlined in their audits has assisted our management teams in the improvement of our guest service delivery. All facets of the stay from the guest’s perspective are observed from physical, cleanliness, and quality level as well as employee interaction.
We, at The Dow Hotel Company, highly recommend HOST to other companies. Their level of personalized service has been exceptional and we can depend on their niche expertise year after year. “
Robert A. Levy | Senior Vice President-Asset Development
Dow Hotel Company
16400 Southcenter Parkway | Suite 405 | Seattle, Washington 98188
(206) 575-3600
rl@dowhotelco.com | www.dowhotelco.com
Retired, Former Sr. Vice President of Operations for Westin Hotels & Resorts
“Over the last 16 years of managing and/or supervising major hotel properties, I have worked closely with Charles Tona and the team members of HOST to improve our hotels’ service levels, assist in mid level management training, and help us to identify our opportunities toward quality consistency and individual staff performance.
The HOST Quality Assurance programs were tailored to each individual property, they were extremely detailed, and they were exclusively designed to assist the management team to quickly make improvements. Subsequent; audits not only established improvements from the benchmark, but they also identified additional opportunities for improvement. Every single QA has resulted in overall property GSI improvements.
The 'Full Circle Service" Guest Services Seminar that HOST developed for and conducted at the Westin Hilton Head was instrumental in our achieving dramatic improvements in both guest service levels and interdepartmental cooperation and communication. The program received "raves" from both the line and management staff!!!
Charles Tona and his team at HOST truly become "Valuable Partners in Improvement" with all the GM and Management teams at my hotels.”
Kim Chappell | Former, Currently Retired, Sr. Vice President Operations
“Over the last 16 years of managing and/or supervising major hotel properties, I have worked closely with Charles Tona and the team members of HOST to improve our hotels’ service levels, assist in mid level management training, and help us to identify our opportunities toward quality consistency and individual staff performance.
The HOST Quality Assurance programs were tailored to each individual property, they were extremely detailed, and they were exclusively designed to assist the management team to quickly make improvements. Subsequent; audits not only established improvements from the benchmark, but they also identified additional opportunities for improvement. Every single QA has resulted in overall property GSI improvements.
The 'Full Circle Service" Guest Services Seminar that HOST developed for and conducted at the Westin Hilton Head was instrumental in our achieving dramatic improvements in both guest service levels and interdepartmental cooperation and communication. The program received "raves" from both the line and management staff!!!
Charles Tona and his team at HOST truly become "Valuable Partners in Improvement" with all the GM and Management teams at my hotels.”
Kim Chappell | Former, Currently Retired, Sr. Vice President Operations
