Full Circle Service training is based on the comparison of how the interdependent components of your hotel’s service, operations, and core values effect your guest’s overall perception of their stay; much in the same way that the interdependent components at the core of a wheel can affect the perfect symmetric performance of a perfectly balanced tire.
Each individual component affects the performance of another. The wheel represents your hotel.
Flat spots in your staff’s services can ultimately affect the performance of the wheel, which is the equivalent to negative guest perceptions. The more flat spots in service, the more imperfections your guest will experience during their stay with you. Needless to say, the end-result for your hotel could be tragic.
Each individual component affects the performance of another. The wheel represents your hotel.
Flat spots in your staff’s services can ultimately affect the performance of the wheel, which is the equivalent to negative guest perceptions. The more flat spots in service, the more imperfections your guest will experience during their stay with you. Needless to say, the end-result for your hotel could be tragic.
· Analysis of Top 10 “HOW WOW’s”
· Practical applications for syncing interdependent interdepartmental services and operations
· Identification of instances that require your employees to switch from “Employee” to “Owner”
· Micro analysis of differences between expected “Above & Beyond” service, and creating lasting
impressions by delivering “Rising Above and Soaring Beyond” services
training discussions and group participation exercises include:
HOTEL SECRET SHOPPER SERVICES
presented by
HOSPITALITY OPTIMAL SERVICE TESTING Inc.
The Only Mystery and Secret Shopper Company Exclusively for Hotels, Resorts & Casinos since 1994
presented by
HOSPITALITY OPTIMAL SERVICE TESTING Inc.
The Only Mystery and Secret Shopper Company Exclusively for Hotels, Resorts & Casinos since 1994
FULL CIRCLE SERVICE
