About Us

Since 1994, HOST has been a trailblazer in Hotel Quality Assurance, transforming guest experiences into unforgettable memories they share with everyone. We deliver tailored, high-impact training and audits for hotels, resorts, casinos, and cruiselines�helping your brand turn satisfied guests into passionate ambassadors.

HOST delivers tailored training that empowers your team to provide flawless service, seize every opportunity, and boost guest satisfaction. We focus on industry best practices, brand standards, and strategies to increase repeat business and profitability. With our programs, your staff will be motivated, skilled, and ready to create memorable experiences that drive growth and success.

HOST customizes your Quality Assurance audits to align with current trends and stakeholder priorities. With experience across 1,700+ clients and insights from 1.9 million service touchpoints, we deliver personalized, impactful results. Our success is proven by top Forbes and AAA ratings, glowing guest reviews, rising RevPAR, and increased guest loyalty. Let us help you elevate your service quality and drive business growth.

With over 30 years of dedicated experience in the hospitality industry and insights gained from tens of thousands of Quality Assurance Audits worldwide, we offer expert consulting to help your business excel. Our comprehensive trend analysis allows us to identify economic opportunities and vulnerabilities, enabling us to develop strategic, data-driven solutions. Partner with us to enhance staff performance, increase RevPAR, and build lasting brand loyalty through tailored recommendations and industry-specific insights.

Our Signature, Full Circle Service, training program is a multi-faceted, highly immersive training process, a process used by Conductors of a Philharmonic Orchestras.

To illustrate the similarities in the technique, Both an orchestra conductor and our training expert recognize that achieving excellence begins with individual mastery�each musician or staff member honing their skills and understanding their role. Next, they focus on their respective teams or sections, ensuring that each group performs with precision, cohesion, and consistency. This sectional training allows for targeted individual improvement and also collective harmony within specialized units.

Finally, the crucial phase is integration�bringing all sections or departments together to rehearse as a unified whole and create a flawless performance. This step ensures that individual talents and team efforts synchronize perfectly, creating a seamless, harmonious performance or guest experience. The ultimate goal is to deliver an impeccably coordinated and memorable outcome, where individual excellence, team synergy, and flawless integration culminate in satisfaction and excellence.