HOSPITALITY OPTIMAL SERVICE TESTING
GUEST EXPERIENCE QUALITY ASSURANCE AUDIT & TRAINING SERVICES
Proudly serving the Hospitality Industry since 1994
The experienced staff of HOST will work closely with your management team to custom design the ultimate Quality Assurance audit program for your company. We will also provide continuous database maintenance, updates, and analysis support.
While on-site, our experienced Quality Assurance and Guest Experience auditors will engage, evaluate, and measure compliance with all aspects of their hotel experience including:
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Virtually all hotel services available to guests across all departments
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Condition and Cleanliness of all guest-contact areas including lobbies, food & beverage outlets, banquets & meeting rooms, guestroom, corridors, stairwells, fitness center, spa, interior public and exterior guest contact areas
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Food and beverage services in all outlets including daily breakfast, lunch, dinner, and In-Room Dining
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Lounge service, including integration of special Integrity Testing techniques designed to measure associate honesty
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All Point-of Contact personal and telephone interaction encounters with hotel representatives
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Seizing the moment to create a WOW guest experience during the stay
Additional measurement audit options include comprehensive back-of-house areas, housekeeping logs, storage, safety, and procedures, kitchen facilities including coolers and freezers, food storage, culinary logs, food preparation areas and equipment, dishwashing equipment, and all other staff related standards
BRAND STANDARDS
COMPLIANCE
ADVANCED DESIGN OPTIONS
HOST has extensive experience with conducting Brand Standards Compliance Audits for most major hotel chains. Our company has been instrumental in preparing our prominent clientele for their annual Brand Standards corporate audits as well as Mobil and AAA inspections.
HOST has earned a fine reputation as the "Go To" company to help recover from unsatisfactory performance reviews.
TOTAL FLEXIBILITY AND PEACE OF MIND
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Micro, period-to-period statistical analysis
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Personalized service and 24-hour support
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Expeditious report turnaround time
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Objective, factual, and detailed reporting
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Affordable pricing, flexible billing and payment options
Professional Hotel Quality Assurance Excellence Specializing in Appraisals, Strategies, and Solutions
