HOSPITALITY OPTIMAL SERVICE TESTING
GUEST EXPERIENCE QUALITY ASSURANCE AUDIT & TRAINING SERVICES
Proudly serving the Hospitality Industry since 1994
Each of our training programs is custom-tailored specifically for your hotel. Our training team leader will work with your management team to outline their wants and needs. We will pinpoint service strengths and vulnerabilities through the trend analysis recap of our audits of your hotel. Lastly, we will finalize the best strategies in order maximize the value and end-result benefits from our training.
Our training facilitators combine dynamic presentation skills with motivational delivery and practical application to reflect an environment conducive to maximum comprehension.
HANDLE WITH CARE
Contents Under Pressure!
Today’s traveler is faced with an overwhelming abundance of ever-changing complications leading to frustration before they arrive at your hotel’s entrance. Beyond a friendly greeting, the mindset of the guest is often overlooked when they arrive at your hotel.
Now more than ever, it is essential that your staff is made aware of the many hidden frustrations that guests often encounter before they arrive at your hotel. HANDLE WITH CARE is our solution to this widely ignored trend.
Our experience with conducting tens of thousands of hotel audits across all areas of hotel services and operations has earned HOST impeccable industry-wide credibility as "professional appraisers of hospitality."
Since 1994, we have measured, and tracked with precision, the areas of opportunity where a majority of our clientele’s services and operations have consistently failed to meet with their guest’s expectations. This primary data is the culmination of the quantifiable inspection results gathered by our auditors. The statistical analysis of the data has become an invaluable resource in the design and execution of our unique pinnacle training programs. Simply stated, pinnacle training is the capstone of our service.
FULL CIRCLE SERVICE
Full Circle Service training is based on the comparison of how the interdependent components of your hotel’s service, operations, and core values effect your guest’s overall perception of their stay; much in the same way that the interdependent components an orchestroa or the core of a wheel can affect the perfect symmetric performance of a perfectly balanced tire.
Each individual component affects the performance of another. The wheel represents your hotel.
Professional Hotel Quality Assurance Excellence Specializing in Appraisals, Strategies, and Solutions
