HOSPITALITY TRAINING PROGRAMS,
impeccable industry-wie credibility,
professional appraisers of hospitality,
FULL CIRCLE SERVICE
Full Circle Service training,
HANDLE WITH CARE,
Contents Under Pressure,
pinnacle training programs,
HOSPITALITY TRAINING PROGRAMS | Training | HOST
HOST Hotel Services hospitality management training programs are custom tailored specifically for your hotel.
Each of our training programs is custom-tailored specifically for your hotel. Our training team leader will work with your management team to outline objectives.
We will pinpoint service strengths and vulnerabilities through the trend analysis recap of our audits of your hotel.
We will finalize the best strategies in order maximize the value and end-result benefits from our training.
Our training facilitators combine dynamic presentation skills with motivational delivery and practical application to reflect an environment conducive to maximum learning.
Today’s traveler is faced with an overwhelming abundance of ever-changing complications leading to frustration before they arrive at your hotel’s entrance. Beyond a friendly greeting, the mindset of the guest is often overlooked when they arrive at your hotel.
Now more than ever, it is essential that your staff is made aware of the many hidden frustrations that guests often encounter before they arrive at your hotel. HANDLE WITH CARE is our solution to this widely ignored trend.
FULL CIRCLE SERVICE
Full Circle Service training is based on the comparison of how the interdependent components of your hotel’s service, operations, and core values effect your guest’s overall perception of their stay; much in the same way that the interdependent components at the core of a wheel can affect the perfect symmetric performance of a perfectly balanced tire.
Each individual component affects the performance of another. The wheel represents your hotel.
HOTEL SECRET SHOPPER SERVICES presented by HOSPITALITY OPTIMAL SERVICE TESTING Inc. The Only Mystery and Secret Shopper Company Exclusively for Hotels, Resorts & Casinos since 1994
Our experience with conducting tens of thousands of hotel audits across all areas of hotel services and operations has earned HOST impeccableindustry-wide credibility as "professional appraisers of hospitality."
Since 1994, we have measured, and tracked with precision, the areas of opportunity where a majority of our clientele’s services and operations have consistently failed to meet with their guest’s expectations. This primary data is the culmination of the quantifiable inspection results gathered by our auditors.
The statistical analysis of the data has become an invaluable resource in the design and execution of our unique pinnacle training programs. Simply stated, pinnacle training is the capstone of our HOST Hotel Secret Shopper Services.