Front Office Areas of Responsibility
All Restaurants, Lounges, Room Service, & Kiosk Outlets
All Available Housekeeping Services & Guest Requests
Golf, Spa, Tennis, Retail Outlets, Beach, Kids Programs, etc.
All Other Related Guest-Contact Services Offered
Cleanliness & Condition of Each Independent Facet of All Interior and Exterior Public Areas
Our primary objective is to first appraise, analyze, and
quantify the real-time performance of guest services through
our hotel Secret Shopper and our Guest Experience
The process involves a complete, comprehensive "Mystery
Guest" inspection and evaluation of all facets of services,
cleanliness, and conditions throughout your entire hotel.
Our secondary objective is to work with hotel
management on an ongoing basis to design, redefine,
and implement our unique Pinnacle Hospitality Training
Workshops based on the results of each audit.
Our ultimate goal is to assist you in objectively realigning
your staff's performance by exceeding your guest's
expectations. Based on the Appraisal Analysis, we build
strategies for attaining: