Based in South Florida Since 1994, Hotel Mystery Shoppers (formerly Hospitality Optimal Service Testing inc. (HOST)) has specialized in the custom-design, implementation, and database management of “cutting edge” Hotel Mystery Shopper and Hotel Secret Shopper services for hotels, resorts, and casinos worldwide. Welcome, we've been expecting you!
The Naples Beach Hotel & Golf Club
Marriott San Juan Resort & Stellaris Casino
The Biltmore Hotel, Coral Gables
Serving the Mystery Shopping and Service Training needs of the Hospitality Industry since 1994
Miami Airport Marriott Campus Hotels
Although there are virtually unlimited long-term benefits associated with the use of our service, the following is a summary of the results you can immediately expect to see after just one HMS Hotel Mystery Shopping Audit:

We Pinpoint operational & performance related strengths, weaknesses, and opportunities through mystery shopping solutions.

We Identify areas of key revenue displacement through inefficient services and dishonest employees.

We Prepare all facilities for visits from other unannounced corporate and publication rating services.

We Reduce the possibility of reactive consequences through displeased guests who expected a better experience.

We Recognize employees who provide exemplary services.

Whether large or small, full or limited-service, HMS is prepared to serve your hotel’s long-or-short-term GSS Analysis, employee integrity, Brand Standards Assessment, and Guest Service Training needs with competitive solutions, proven immediate results, and affordable pricing.
Member CHTA
10754 NW 26 Street, Sunrise Florida 33322
Phone: (954) 572-6086  Fax: (954) 572-6115  24-hr. Support (954) 325-5328