At HOST, our experienced team partners with your hotel’s leadership to design a tailored Quality Assurance Audit Program that addresses every moment where a guest forms an impression of their stay.
Our audits go far beyond surface-level evaluations. Each program is customized to assess:
• Communication skills and professional body language
• Proactive initiative and guest recognition practices
• Problem-solving and resolution techniques
• Upselling initiatives that promote your hotel’s signature amenities and unique offerings
• Emotional quality in guest interactions
• Cleanliness and condition of all guest-contact areas
Simply put—if there is an opportunity for a guest to form an impression, HOST has the criteria to ensure that expectation is not only met but consistently exceeded.
Our audits go far beyond surface-level evaluations. Each program is customized to assess:
• Communication skills and professional body language
• Proactive initiative and guest recognition practices
• Problem-solving and resolution techniques
• Upselling initiatives that promote your hotel’s signature amenities and unique offerings
• Emotional quality in guest interactions
• Cleanliness and condition of all guest-contact areas
Simply put—if there is an opportunity for a guest to form an impression, HOST has the criteria to ensure that expectation is not only met but consistently exceeded.
At HOST, our Quality Assurance and Guest Experience Inspections go far beyond surface-level evaluations. While on-site, our seasoned auditors immerse themselves in the guest journey—engaging, observing, and measuring compliance at every critical touchpoint. We provide a 360° view of your property’s performance, ensuring that nothing is overlooked in the pursuit of excellence:
- Comprehensive Service Evaluations — a full review of every department and offering, from front desk to food & beverage, housekeeping, recreation, and beyond.
- Interior/Exterior Condition & Cleanliness Audits — meticulous inspections of guest-facing and back-of-house areas including lobbies, guestrooms, banquet spaces, corridors, spas, fitness centers, kitchens, and exterior grounds.
- Dining, Lounge & Bar Assessments — advanced integrity testing to evaluate not only service delivery but also associate honesty and consistency.
- Guest Interaction Reviews — live and telephone-based evaluations of communication, responsiveness, problem-solving, and service etiquette.
- Missed Opportunity Analysis — uncovering critical moments where staff can elevate ordinary service into a memorable guest experience.
Every inspection is designed to provide actionable insights—not just a report card, but a clear path to raising standards, exceeding expectations, and creating loyal brand ambassadors out of every guest.
For hotels seeking a more in-depth evaluation, HOST offers advanced measurement audit options that extend beyond guest-facing areas to ensure operational excellence at every level. These include:
• Comprehensive back-of-house inspections
• Housekeeping logs, storage practices, safety protocols, and procedural compliance
• Kitchen facilities, including coolers, freezers, and food storage standards
• Culinary logs, food preparation areas, and equipment functionality
• Dishwashing equipment performance and sanitation
• Staff-related standards covering efficiency, compliance, and workplace safety
By incorporating these advanced design options, we provide a 360° evaluation of your property—ensuring that both guest impressions and operational integrity consistently exceed expectations.
• Comprehensive back-of-house inspections
• Housekeeping logs, storage practices, safety protocols, and procedural compliance
• Kitchen facilities, including coolers, freezers, and food storage standards
• Culinary logs, food preparation areas, and equipment functionality
• Dishwashing equipment performance and sanitation
• Staff-related standards covering efficiency, compliance, and workplace safety
By incorporating these advanced design options, we provide a 360° evaluation of your property—ensuring that both guest impressions and operational integrity consistently exceed expectations.
At HOST, we don’t just measure against existing standards — we help design and elevate them. Our team brings extensive expertise in Brand Standards Design, partnering with hotels to craft service and operational benchmarks that align with brand identity, reinforce consistency, and create unforgettable guest impressions.
This expertise extends beyond design to compliance auditing and preparation for corporate brand evaluations as well as prestigious Forbes Travel Guide and AAA Diamond inspections. By combining creative development with rigorous performance measurement, HOST ensures your property is both innovative in its guest experience and audit-ready at every level.
Because of this unique dual capability, HOST has earned a trusted reputation as the go-to partner for hotels seeking to build new standards, refine existing ones, or recover from unsatisfactory performance reviews.
Perfecting the Guest Journey, Securing Lasting Loyalty.
This expertise extends beyond design to compliance auditing and preparation for corporate brand evaluations as well as prestigious Forbes Travel Guide and AAA Diamond inspections. By combining creative development with rigorous performance measurement, HOST ensures your property is both innovative in its guest experience and audit-ready at every level.
Because of this unique dual capability, HOST has earned a trusted reputation as the go-to partner for hotels seeking to build new standards, refine existing ones, or recover from unsatisfactory performance reviews.
Perfecting the Guest Journey, Securing Lasting Loyalty.
Beyond Inspections—We Perfect the Guest Journey
At HOST, we believe that every guest interaction is an opportunity to inspire loyalty. Our approach goes beyond inspections — it’s about perfecting the guest journey so that service feels effortless, genuine, and unforgettable.
By combining our expertise in Quality Assurance, Advanced Design Options, and Brand Standards Design, we help your team create the kind of experiences that translate into glowing online reviews, repeat stays, and a reputation for excellence that lasts.
With HOST, you’re not just raising standards — you’re building a foundation for sustainable success and lasting guest loyalty.
By combining our expertise in Quality Assurance, Advanced Design Options, and Brand Standards Design, we help your team create the kind of experiences that translate into glowing online reviews, repeat stays, and a reputation for excellence that lasts.
With HOST, you’re not just raising standards — you’re building a foundation for sustainable success and lasting guest loyalty.
The Road to Success Begins With a Path
Scope of Quality Assurance & Guest Experience Inspections
Advanced Design Options
Brand Standards Design
Where Brand Identity Transforms Guest Experiences Into Brand Loyalty
Where Brand Identity Transforms Guest Experiences Into Brand Loyalty
Every On-Line Review Post Seeks Attention — Will Yours Earn Applause or Invite Criticism?
In the age of social media, every guest becomes your critic, your promoter — or your greatest risk. Scroll down to see how one post can destroy a reputation, or turn a single stay into a story the world celebrates.
Perfection Earns Applause…
But One Misstep, and the Internet Never Forgives
But One Misstep, and the Internet Never Forgives
Excellence Inspires Loyalty… And One Remarkable Stay Becomes a Story Worth Sharing
In today’s digital arena, guests no longer voice their frustrations quietly at the front desk — they broadcast them instantly to the world. Without proactive safeguards, a small lapse can spiral into a viral storm that overshadows years of excellence.
Once the narrative escapes into social media, it is no longer yours to control, and damage control becomes too little, too late. Just as one off-key musician can ruin an entire symphony, a single unresolved service flaw can tarnish the reputation of your entire hotel.
The following clips reveal how fast negative exposure can spread — and why impeccable performance is the only true defense.
Once the narrative escapes into social media, it is no longer yours to control, and damage control becomes too little, too late. Just as one off-key musician can ruin an entire symphony, a single unresolved service flaw can tarnish the reputation of your entire hotel.
The following clips reveal how fast negative exposure can spread — and why impeccable performance is the only true defense.
When service is seamless and every detail is delivered with care, guests don’t just leave satisfied — they leave inspired.
In today’s connected world, a glowing post, heartfelt review, or viral moment of kindness can amplify your reputation far beyond the property walls.
These stories of excellence turn first-time visitors into lifelong guests and transform loyal patrons into your most powerful brand ambassadors.
The following clips showcase how impeccable service creates memories that travelers can’t wait to share.
In today’s connected world, a glowing post, heartfelt review, or viral moment of kindness can amplify your reputation far beyond the property walls.
These stories of excellence turn first-time visitors into lifelong guests and transform loyal patrons into your most powerful brand ambassadors.
The following clips showcase how impeccable service creates memories that travelers can’t wait to share.
